Welcome to hickskisnow.shop. To ensure you receive your ski hats, face masks, ski pants, ski gloves, ski jackets, and other products smoothly, we have established the following shipping terms. Please read them carefully before placing your order.
I. Order Processing Time
We usually process orders within 1 to 2 business days.
Orders are not processed on weekends and public holidays.
During peak ski season (November to February), processing time may be extended.
Once your order is processed, we will arrange shipment and send you an email containing tracking information.
II. Domestic Shipping (within the USA)
We cooperate with several major US logistics companies, including:
USPS, UPS, FedEx, DHL eCommerce.
Estimated delivery times for different shipping methods are as follows:
Standard Shipping: Approximately 3 to 7 business days.
Expedited Shipping: Approximately 2 to 4 business days.
Priority Shipping: Approximately 1 to 2 business days.
The above shipping times refer to the time required for logistics transportation and do not include order processing time.
Holidays, weather conditions, or logistics delays may result in longer shipping times.
III. International Shipping
We support international shipping to multiple countries and regions, including Canada, Europe, Australia, Japan, South Korea, Singapore, etc.
International shipping partners include:
DHL Express, FedEx International, UPS Worldwide, USPS International.
Estimated shipping times for different regions are as follows:
Canada: Approximately 7 to 12 business days.
Europe: Approximately 7 to 15 business days.
Asia: Approximately 10 to 20 business days.
Australia and New Zealand: Approximately 10 to 20 business days.
International shipping times may vary depending on the destination country’s customs and local logistics efficiency.
IV. Import and Export Standards
- Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, or customs clearance fees in the destination country.
These fees are the responsibility of the recipient and are not included in the order amount or shipping costs.
Customs may delay clearance, and customs clearance time is not included in the shipping time. 2. Export Requirements (Shipping from the USA)
We comply with US export laws, including:
US Export Administration Regulations (EAR)
Correctly labeling HS Code, product description, and declared value
Providing material declarations when necessary
If the destination country is subject to US export restrictions, we will cancel the order and issue a full refund.
V. Order Tracking
Once your order has shipped, you will receive an email containing a tracking number.
You can track the progress of your package on the respective shipping company’s website.
VI. Incorrect Address and Delivery Failure
If a package cannot be delivered or is returned due to any of the following reasons, the customer will be responsible for the associated costs:
Incorrect, incomplete, or improperly formatted shipping address
Recipient unable to receive the package
Multiple failed delivery attempts
Package returned due to no one being available to sign for it
Additional shipping fees may apply for reshipment.
VII. Damaged or Lost Packages
If your package is damaged or lost during transit, please contact us within 48 hours of receiving the package. We will assist you in communicating with the shipping company and provide appropriate solutions.
VIII. Special Circumstances
Logistical congestion may occur during peak seasons (e.g., Black Friday, Christmas, ski season)
Extreme weather conditions (heavy snow, freezing temperatures, etc.) may cause delays
Expedited service may not be available in some remote areas
Delays due to customs clearance are foreseeable but uncontrollable factors
IX. Contact Us
If you have any questions or require assistance regarding shipping terms, please contact us:
Email: help@hickskisnow.shop
Phone: +1 (678) 912-1118