Thank you for purchasing ski hats, face masks, ski pants, ski gloves, ski jackets, and other products from hickskisnow.shop. We are committed to providing you with a high-quality shopping experience. If you are not completely satisfied with your purchase, we offer a clear and fair return and exchange service.
I. Return and Exchange Conditions
To ensure the rights of both parties, we require that returned items meet the following conditions:
Both opened and unopened items can be returned within 30 days.
We will process your request provided that the item is in a condition suitable for resale.
Note: For hygiene reasons, some personal items (such as ski masks and balaclavas) may not be eligible for return or exchange if they have been opened.
If the product has quality issues, is damaged, or the wrong item was sent, we will be fully responsible and provide free return and exchange services.
II. Non-Returnable Items
The following items are not eligible for return or exchange:
Items that have been clearly used, soiled, or damaged.
Items that have been washed, have had tags removed, or are missing packaging.
Sale or promotional items (except for quality issues).
Opened personal ski masks and balaclavas (due to hygiene and safety reasons).
III. Return Process
To return an item, please follow these steps:
Send an email providing your order number, reason for return, and relevant photos (if applicable).
Customer service will reply within 1-2 business days and provide the return address and instructions.
Package the item securely and ship it back according to the instructions.
After the package is received and inspected, we will process the refund within 3-7 business days.
The refund will be returned to the original payment method used for the purchase.
Banks or payment platforms may require an additional 3-5 days for processing.
IV. Exchange Process
If you need to exchange for a different size or style:
Contact customer service to submit an exchange request.
If the exchange item is in stock, we will reserve it for you and provide the exchange process.
After you return the original item and it passes inspection, we will ship the new item to you.
If the exchange item is out of stock, we will offer you a refund or an alternative product. V. Shipping Policy
- We will bear the shipping costs for returns due to the following reasons:
Product quality issues
Incorrect style or size
Damage during delivery (photo evidence required) - For returns due to personal reasons, the customer is responsible for the shipping costs:
Including but not limited to:
Incorrect size
Dislike, not meeting expectations
Duplicate purchase or accidental order
The cost of returning items for exchange is usually borne by the customer. We may subsidize or waive the shipping cost for the replacement item depending on the situation (please contact customer service).
VI. Order Cancellation
Orders can be canceled while in the “unshipped” status.
If the order has entered the shipping process or has already been shipped, it cannot be canceled directly and needs to be processed according to the return process.
VII. Receiving Incorrect or Damaged Goods
If you receive incorrect goods, missing items, or damaged goods, please contact us within 48 hours and provide the following information:
Order number
Photos of the problematic item
Photos of the packaging
We will process it as soon as possible and provide a quick solution.
VIII. International Order Returns and Exchanges
Please note the following regarding international order returns and exchanges:
International shipping costs, customs duties, and customs clearance fees are usually borne by the customer (unless the product has quality issues).
International shipping takes longer, so please confirm all details with customer service before returning the item.
Due to different national policies, returns and exchanges may not be possible in some cases; please inquire in advance.
IX. Contact Us
If you have any questions or need assistance regarding the shipping terms, please contact us:
Email: help@hickskisnow.shop
Phone: (480) 817-9351
Return address: 1572 Duren Fields Way, Lithonia, GA 30058